Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy for sports equipment?
We offer a 30-day return policy for most items. Products must be in original, unused condition with all tags and packaging intact. Please note that for hygiene reasons, swimwear and undergarments cannot be returned.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days, depending on your location.
Do you offer professional racket stringing services?
Yes, Escapade Sports provides professional stringing services for tennis, squash, and badminton rackets. You can drop your racket off at any of our physical locations or contact support to arrange a mail-in service.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Are the products on your site authentic?
Absolutely. We are authorized retailers for all the brands we carry, including Nike, Adidas, Asics, and Wilson. Every product sold by Escapade Sports is 100% authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.